Customer Relationship Management (CRM) is a solution combination of practices, strategies and technologies for managing all your company’s relationships and interactions with customers and potential customers and to analyze their interactions and data throughout the customer lifecycle. The goal is to Improve business relationships in order to grow your business. A CRM system helps companies stay connected to customers, streamline processes, improve profitability, and drive sales growth.
A Document Management System (DMS) is an automated software solution to receive, organize, secure, capture, digitize, track, tag, approve, store and complete tasks with your business files & documents. DMS platforms are capable of keeping a record of the various versions created and modified by different users. These platforms handle the large amounts of paper flowing into your business for you, so you could spend time on the work that you love.
Enterprise Architecture Management (EAM) is the practice of enabling and driving business value using enterprise architecture. EAM sets the direction, strategy, and governance for enterprise architecture planning, vision, mission, goals, guidelines, policies, principles, communications, monitoring, control, and other activities that ensure the development and deployment of enterprise architecture in support of business value in order to achieve its vision and strategy.
Product Lifecycle Management (PLM) is a system which handles the process of managing a product's lifecycle from inception, through design and manufacturing, to sales, service, and eventually retirement. As a technology, PLM software helps organizations to plan, organize and manage the development and introduction, growth, maturity/stability, and decline of the product and bring them to market. This handling involves both the manufacturing of the good and the marketing of it.
Human Resource Management (HRM) is a platform to plan, optimize & track the process of recruiting, hiring, deploying and managing an organization's employees. HRM is the strategic approach to the effective and efficient management of people in a company or organization such that they help their business gain a competitive advantage. It is designed to maximize employee performance in service of an employer's strategic objectives with an emphasis on those employees as assets of the business.
Enterprise Resource Planning (ERP) refers to a type of software that organizations use to manage and integrate day-to-day business activities such as accounting, procurement, project management, risk management and compliance, and supply chain operations which will integrate all of the processes needed to run their business in a single platform with access to real time information and no more silos between departments and no more duplications in stored data.
Enterprise Asset Management (EAM) is a combination of software, systems and services used to plan, optimize, execute, maintain, control and track activities related to operational assets and equipment. The aim is to optimize the quality and utilization of assets throughout their lifecycle, increase productive uptime and reduce operational costs with the associated priorities, skills, materials, tools, and information.
A Workflow Management System provides an infrastructure for the set-up, performance and monitoring of a defined sequence of tasks, arranged as a workflow application. Workflow Management systems are in coordination of tasks that make up the work an organization does. Generally speaking, Business Process improvement is a natural part of workflow management.
Corporate performance management (CPM) is a platform containing processes and methodologies that provide an integrated approach to business planning, budgeting and forecasting for finance, sales, marketing, operations and HR. Once implemented it links the strategies of an organization to their plans and execution, therefore helping organizations succeed. In other words, CPM helps corporations use proven and tested methods and processes to improve their business management.
Data governance is a system for defining who within an organization has authority and control over data assets and how those data assets may be used. Generally speaking, it is the definition of organizational structures, data owners, policies, rules, process, business terms, and metrics for the end-to-end lifecycle of data (collection, storage, use, protection, archiving, and deletion). It encompasses the people, processes, and technologies required to manage and protect data assets.
Data Management Plan (DMP) is a written document that describes the data you expect to acquire or generate during the a project, how you will manage, describe, analyze, and store those data, and what mechanisms you will use at the end of your project to share and preserve your data.
Data Warehousing (DW) is process for collecting and managing data from varied sources to provide meaningful business insights. A Data warehouse is typically used to connect and analyze business data from heterogeneous sources. The data warehouse is the core of the BI system which is built for data analysis and reporting and is intended to perform queries and analysis and often contain large amounts of historical data.
Content collaboration is a process of sharing, distributing and consuming corporate content within a managed and secured enterprise environment to drive productive collaboration of employees and decision-makers in a company. Generally speaking, it refers to when employees can access, share, sync and collaborate on files using any device–both mobile and desktop. This collaboration and exchange of files is essential to daily activities in many organizations.
Business intelligence (BI) refers to a technical infrastructure or tool that collects, stores, and analyzes the data produced by a company's activities. This platform comprises the strategies and technologies used by enterprises for the data analysis of business information. BI technologies provide historical, current, and predictive views of business operations. Generally Speaking, BI is a broad term that encompasses data mining, process analysis, performance benchmarking, and descriptive analytics.
Big data is a term that describes large, hard-to-manage volumes of data – both structured and unstructured – that inundate businesses on a day-to-day basis. It's what organizations do with the data that matters. Big data can be analyzed for insights that lead to better decisions and strategic business moves. Generally speaking, it is the data sets whose size or type is beyond the ability of traditional relational databases to capture, manage and process the data with low latency. Characteristics of big data include high volume, high velocity and high variety. Sources of data are becoming more complex than those for traditional data because they are being driven by artificial intelligence (AI), mobile devices, social media and the Internet of Things (IoT).
Big data analytics is the use of advanced analytic techniques against very large, diverse big data sets that include structured, semi-structured and unstructured data, from different sources, and in different sizes from terabytes to zettabytes. Big data analytics is the often complex process of examining big data to uncover information, such as hidden patterns, correlations, market trends and customer preferences , that can help organizations make informed business decisions.
Business process management (BPM) solutions follow an organizational discipline where a company takes a step back and looks at all of these processes in total and individually. It analyzes the current state and identifies areas of improvement to create a more efficient and effective organization. Generally speaking, BPM is how a company creates, measure, edits, improves, analyzes, and optimizes the predictable processes that make up the core of its business.
Digital transformation consulting is a service that can help organizations unlock new business value through technology. One common reason organizations seek digital transformation consulting is to deliver products and services to market faster, at lower risk.
Risk management is the identification, evaluation, and prioritization of risks followed by coordinated and economical application of resources to minimize, monitor, and control the probability or impact of unfortunate events or to maximize the realization of opportunities. It is the process of identifying potential hazards to the business and acting to reduce or eliminate their financial impact. Governance, or corporate governance, is the overall system of rules, practices, and standards that guide a business.
Knowledge management is the process of capturing, creating, structuring, retaining, sharing, using, and managing the knowledge, experience, and information of employees within an organization. Generally speaking, it refers to a multidisciplinary approach to achieve organizational objectives by making the best use of knowledge. These assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers.
Strategic management is the ongoing planning, monitoring, analysis, and assessment of all necessities an organization needs to meet its goals and objectives. Changes in business environments will require organizations to constantly assess their strategies for success. Generally speaking, Strategic management provides overall direction to an enterprise and involves specifying the organization's objectives, developing policies and plans to achieve those objectives, and then allocating resources to implement the plans.
In management, Information Technology consulting is a field of activity which focuses on advising organizations on how best to use information technology in achieving their business objectives. Information technology (IT) consulting services allow companies to implement IT strategies and solutions to achieve business-IT alignment and drive max value from the current IT initiatives.