Customer Relationship Management (CRM) is a solution combination of practices, strategies and technologies for managing all your company’s relationships and interactions with customers and potential customers and to analyze their interactions and data throughout the customer lifecycle. The goal is to Improve business relationships in order to grow your business. A CRM system helps companies stay connected to customers, streamline processes, improve profitability, and drive sales growth.
A Document Management System (DMS) is an automated software solution to receive, organize, secure, capture, digitize, track, tag, approve, store and complete tasks with your business files & documents. DMS platforms are capable of keeping a record of the various versions created and modified by different users. These platforms handle the large amounts of paper flowing into your business for you, so you could spend time on the work that you love.
Enterprise Architecture Management (EAM) is the practice of enabling and driving business value using enterprise architecture. EAM sets the direction, strategy, and governance for enterprise architecture planning, vision, mission, goals, guidelines, policies, principles, communications, monitoring, control, and other activities that ensure the development and deployment of enterprise architecture in support of business value in order to achieve its vision and strategy.
Product Lifecycle Management (PLM) is a system which handles the process of managing a product's lifecycle from inception, through design and manufacturing, to sales, service, and eventually retirement. As a technology, PLM software helps organizations to plan, organize and manage the development and introduction, growth, maturity/stability, and decline of the product and bring them to market. This handling involves both the manufacturing of the good and the marketing of it.
Human Resource Management (HRM) is a platform to plan, optimize & track the process of recruiting, hiring, deploying and managing an organization's employees. HRM is the strategic approach to the effective and efficient management of people in a company or organization such that they help their business gain a competitive advantage. It is designed to maximize employee performance in service of an employer's strategic objectives with an emphasis on those employees as assets of the business.
Enterprise Resource Planning (ERP) refers to a type of software that organizations use to manage and integrate day-to-day business activities such as accounting, procurement, project management, risk management and compliance, and supply chain operations which will integrate all of the processes needed to run their business in a single platform with access to real time information and no more silos between departments and no more duplications in stored data.
Enterprise Asset Management (EAM) is a combination of software, systems and services used to plan, optimize, execute, maintain, control and track activities related to operational assets and equipment. The aim is to optimize the quality and utilization of assets throughout their lifecycle, increase productive uptime and reduce operational costs with the associated priorities, skills, materials, tools, and information.
A Workflow Management System provides an infrastructure for the set-up, performance and monitoring of a defined sequence of tasks, arranged as a workflow application. Workflow Management systems are in coordination of tasks that make up the work an organization does. Generally speaking, Business Process improvement is a natural part of workflow management.